“I believe that every business today can use all of the technology and capabilities available to them and better understand their customers than they did in the past. We spend a great deal of time figuring out how to listen better to customers and gathering deeper feedback. This gives us valuable guidance for on-site renovations and ticketing products. “I think we’ve always had a core value that we embrace: listening to and understanding our customers. This will continue to be the hallmark of what we do.”